Uhelp – Helpdesk Support Ticketing System

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Free Review Uhelp – Helpdesk Support Ticketing System (Updated) [Latest Version] 

Uhelp – Helpdesk Laravel Support Ticketing System.

The UHelp is best support system for a customers support and management solutions laravel application solution. That keeps track of customers’ requests and solves the issues of customers based on issue type, priority, and category. It allows customers to receive service as quickly as possible while keeping track of their requests.
With the UHelp-Support Desk, you can provide a uniform support experience to your customers.

Laravel Installer

The Uhelp ticket management system can be installed using the easy-to-use, step-by-step laravel wizard installer. It does not require any programming knowledge. You can follow the documentation and install it.

Extremely Secured

When it comes to security, UHelp helpdesk application allows you to whitelist or blacklist countries from accessing the application.
It also protects against DOS attacks and also prevent CSRF attacks

Clean UI

This Help looking helpdesk admin dashboard UI Design More professional and Clean. This Helpdesk available three main dashboards designs included.

RTL Layout With Arabic Language change

RTL-compatible: Convert into right-to-left (RTL) layout with just one click. The whole application will be converted into RTL and also change the language to Arabic.

Report Analysis

Monitor all your employees’ activities and analyse their performance with the rating provided by the customers. And improve customer service. And also monitor the total count of all types of tickets and customers.

Team Work Using Groups

Build the teams using the Group feature. Employees can be included in groups. And then assign those groups to categories. You can give better service to your customers by keeping a proper flow of tickets using groups.

Envato Authors

UHelp is best choice forever this is best support system for envato authors. Because we have included license varification manually and verification in ticket submition usefull features for envato authors.

Non Envato Authors

Also This is best support system for non Envato authors best choice. Because You can simply turnoff > General Setting > Envato On / Off. Then you can use multipurpose use.

Does the Uhelp application require a license?

Yes, the Uhelp application requires a license. Basically, the application works based on a license. After purchasing the Uhelp application, if you have any queries or issues related to it, our support team will assist you only after verifying your valid software instalation license.

Advanced Features of the Uhelp Application

• Roles Management
• Envato Support System
• Knowledge
• Groups
• Projects
• Security
• Login as Customer
• Custom CSS & JS
• External Chat
• Captcha
• File Import
• Multiple Delete
• Admin Note
• Google Analytics
• IP Address
• Force SSL
• Admin Note
• SEO
• Social Logins
• File Uploads management
• Automation Functions
• Send Custom Notifications
• Announcement
• Articles
• Email Templates
• LTR to RTL
• Custom Pages
• Under maintenance
• User Rating
• Report
• Auto Reload
• Infinity Scrolling

IMPORTANT NOTE :


You need to must have sufficient expertise to use the item. Free installation support is not available.. Support policy Installation not included. For one time installation charge $50.

LICENSE REST NOTE :


For security reasons, we are not managing any application reset license anymore. So we do not have a license reset option.

We advise you to go for a refund for the present application after approval of refund, then you can purchase a new one to activate with a new purchase code.

Refund request link.
https://themeforest.net/refund_requests/new

Instalation Video
https://www.youtube.com/watch?v=prSkLfxlFDY

Demo Credentinals
Admin Dashboard:
URL: https://uhelp.spruko.com/uhelp/admin/login
Email : [email protected]
Password: 123456789

Agent Dashboard:
This application is based on roles, so you can create a custom role, e.g., manager, team leader, etc. For demo purposes, we have created an agentrole.
URL: https://uhelp.spruko.com/uhelp/admin/login
Email : [email protected]
Password: 123456789

Customer Dashboard:
URL: https://uhelp.spruko.com/uhelp/customer/login
Email : [email protected]
Password: 123456789

Files Included

• SQL
• PHP
• CSS
• JS
• SCSS

Php Software Version = 8 or above 8 (Used in the application 8.0.2).
The application does not support below 8 php version

IMPORTANT NOTE : We have removed updated version. We will update soon.

Version V.1.2.2 - Update  10th-August-2022. 
Updates : 
1. IMPORTANT UPDATE : A few files were updated in order to improve the security of our "Uhelp" application.
Version V.1.2.1 - Update  29th-April-2022. 
Updates : 
1. Update: On the Email to tickets page, IMAP Password field updated. Visible to hidden format. 
2. Update: On the Email setting page, Mail Password field updated. Visible to hidden format. 
3. Update: On General Setting page, Select time format is updated.
4. Update: Language dropdown style updated.
5. Gender field is removed.
6. Minor bugs are fixed.
7. Added: Two more language is added (vietnamese and czech).
Version V.1.2 - Update  27th-April-2022. 
Updates : 

1. Added: A new menu "Categories" with two sub-menus, "category" and "subcategory", are added in the Admin Panel (New Feature).
2. Added: A New "Create Page" Button is added in" Pages" page.
3. Added: A New "Delete icon" Button is added in" Pages" page.
4. Added: A New Section added in "General Setting" terms of service custom "Page URL" .
5. Added: A New Section added in "General Setting" custom "Global Date & Time" format.
6. Added: A new function is added named "Envato Expired On".
7. Added: A new function is added named "Purchase code enable to agent".
8. Added: A new function is added named "Default Login".
9. Updated: In "Admin Panel/App Setting/Social Logins & Secruity Setting"  design view is updated.
10. Implemented: In Category Page is implemented in modalpopup
11. Implemented: Guest Ticket is implemented, when guestuser to create a ticket it will send a otp to request email
12. Updated: The article url is changed to seo-friendly.
13. Updated: The category url is changed to seo-friendly.
14. Added: The "Max File Upload" option has been added to the ticket settings page.
15. Added: Five more languages is added to the language list.
16. Added: One more email template is added to the email template page with the name "Guest Verification".
17. Added: On the category list page, one more column is added to the table list.
18. Added: On the sticky, a ticket for guest viewing was applied.
19. Added: On the sticky, a ticket for Customer viewing was applied.
20. Added: On the customer panel in the ticket view page, Added a new button named "Create Ticket." 
21. Added: Create a ticket-related page and add article page. Your data will be stored locally.
22. Updated: Documentation
23. Fixed: Minor UI Issues Fixed
Version V.1 - Update  18th-March-2022. 
Updates : 
1. Added: A new menu "Envato" with two sub-menus, "Envato API Token" and "Envato License Verification", are added in the Admin Panel (New Feature).
2. Added: A new menu "App Info" with a sub-menu "App Purchase Code" has been added in the Admin Panel (New Feature).
3. Added: Added Canned Responses in the Admin Panel (New Feature).
4. Added: A New "Envato Api Assign" Button is added in" Category List" page.
5. Added: On the "Ticket View" page of the Customer Panel, Added a "solved" radio button feature (New Feature).
6. Added: Added a "Private Mode" radio check box in the Admin Panel/knowledge/Articles, "New Article" and "Edit Article" pages (New Feature).
7. Added: Added "Private Mode" radio check box and "Status" switch in Admin Panel/Landing Page Settings/FAQ's, "Add New FAQ" and "Edit FAQ" pop-up pages (New Feature).
8. Added: Eight ( more language are added : Danish, French, German, Hindi, Portuguese, Russian, Spanish, and Turkish
9. Updated: In Admin Panel/App Setting/General Setting, the "App Title & Logos" section design view is updated.
10. Updated: Documentation
11. Fixed: Group List bug in Admin Panel/Groups
12. Fixed: Minor UI Issues Fixed

IMPORTANT :

SOURCES : All images are just used for DEMO Purpose Only. They are not part of the template and NOT included in the final purchase files.

How do I get Support ? :

We have an expert team to provide you with the best support whenever needed on business working days. We are also trying to assist non-technical support on the remaining days. Our Company’s technical support team will provide fast and reliable support assistance within response time or sooner.

Please note that we do not provide support via comments section these are not official channel for customer support.
How to contact support section?

Note : Our support team will respond to your request as long as the support purchase period is active. We will be providing our support service as per the product/item support policy. In order to continue our support service extend or renew support for an item is required.
How to renew support ?


Kindly Note:
 We update new contents like WordPress Themes, Plugins, PHP Scripts everyday. But remember that you should never use this items in a commercial website. All the contents posted here for development & testing purpose only. We’re not responsible for any damage, use at your own RISK! We highly recommend to buy Uhelp – Helpdesk Support Ticketing System from the Original Developer (SPRUKO) website. Thank you.

Demo = Uhelp – Helpdesk Support Ticketing System

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Download = Uhelp – Helpdesk Support Ticketing System (Nulled).zip

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